eyebuydirect customer service

EyeBuyDirect regards quality, innovation, service excellence and unbeatable value as of … Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. I can't see anything wearing these glasses. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! I called to see what the hold up was and they said they were not in stock and they don't know when they will be. Eyebuydirect is one of the worst places… Eyebuydirect is one of the worst places you can get your glasses. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. | Read 41-60 Reviews out of 10,840 And now you refused to refund? I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. Try GlobalEyeglasses.com there service is better. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? | Read 21-40 Reviews out of 9,552 No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! They even came with holiday cheer decorations! Phone: (855) 393-2891. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! EyeBuyDirect Customer Service Contact Info. What a waste of money. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. Contact Eyebuydirect customer service. (They offered me a 10% off deal to buy more substandard crap.) Compare GlassesUSA and Eyebuydirect pros and cons using consumer ratings with latest reviews. Warn everyone one you know!!! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Customers can make their orders on-line or via phone. Pissed Consumer © 2020 All Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. Absolutely unacceptable. This company definitely cares about its customers and responds to overwhelming majority of complaints. They’re an All-American company, headquartered in Austin, TX, where the frames are also produced. 365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months … At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. I am very excited. Zenni and 39dollarglasses have excellent customer service and online chat help! I had the SAME issue. You can get great deals on stylish glasses and sunglasses for the entire family. I went to put them on and the left temple came off in my hand. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. It's inappropriate. With a global manufacturing program and three worldwide sites cooperating in unison to harness state-of-the-art technology, EyeBuyDirect is committed to producing innovative, high quality frames and lenses. The arm broke the first week in June. EyeBuyDirect Customer Service – 9.5/10. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. I completely agree with you! www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. Do you agree with Eyebuydirect’s star rating? Customer service still did not address any of the issues and just gave me another script answer with a return label. Also, we want to be open, diverse and transparent to our customers. The EyeBuyDirect customer service team is at your disposal to answer any questions you may have. Reviews. In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. Expert examination of the lens showed that it was an acrylic and not polycarbonate. I have had three pairs of glasses and they have seen harder times. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: Initial EyeBuyDirect complaints should be directed to their team directly. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. They said that they were out of stock so I had to wait. I would say they are from India, but I'm not sure. The policies below are applicable to the EyeBuyDirect.com website ("Website") produced and maintained by EyeBuyDirect, Inc. (collectively "EyeBuyDirect", www.eyebuydirect.com, www.eyebuydirect.com, or Company's). Check warranty first -- if they don't offer one, stay away. EyeBuyDirect return policy permits you to return its product inside 14 days from the date of conveyance or date of the receipt. Reporting them to the Better Businesses Bureau. EyeBuyDirect wants to thank all veterans for their service to this country, which is why it offers a huge 20% discount for former military members. Bunch of [censored]s!!! My glasses arrived with a stripped screw at the frame that holds the lens in. I asked for a refund and instead, they tried to sell me on more glasses. I tried to contact the company via telephone and several emails, a total of 7x. I have been poor since then until today! Contact Eyebuydirect Customer Service. I still could not a see a thing!! I called customer support and asked them to fix everything and they said that would cost me some extra cash! Seriously? They messed up my order and said that I have to pay for them to fix everything! Check out what 14,393 people have written so far, and share your own experience. The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. I happened upon an interesting site called Eyebuydirect.com. Do you think we sent you our prescription for fun or what? Does EyeBuyDirect Do Black Friday? Feel free to private message us your order number or email address so that we may further assist you. What an inconvenience. The delivery took a little more than a month. I have bought glasses and sunglasses, the best purchase I've made for my eyes! EyeBuyDirect Customer Service Section:-Contact Phone number: 1-855-393-2891 Email Address: eyecare@eyebuydirect.com Support Timing: Mon-Fri 9am-10pm EST How to Check your EyeBuyDirect Order Delivery Status online. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat or emailing us at eyecare@eyebuydirect.com. You can find contact details for EyeBuyDirect above. Monday through Friday, 9:00 a.m. to 12:00 a.m. EST and Saturday to Sunday, 9:00 a.m. to 6:00 p.m. EST, excluding U.S. holidays. 365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months if there is a defect in materials or workmanship. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. So I've now bought 10 pairs of glasses, both eyeglasses and sunglasses. AT least you got them, even though they were useless. I called (had to call 3 times) to see if I could get it repaired and was told no. This is a Chinese e-commerce site for buying glasses. Do not order from these scam artists! The best customer service I've experienced! Why are your employees who collect the orders are so inattentive? EyeBuyDirect Customer Service Contacts. So, I bought another pair online in early March. 0. Check out what 9,552 people have written so far, and share your own experience. I just got the same exact pair. I sent you all of the information!!! Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! Now after 23 days of placing the order, gave another call the customer service rep, had no clue about the previous conversation and said that the order would take another 4 weeks. They are a rip-off in my opinion. Well, I really needed those glasses so I paid. You can contact us by phone at 855.393.2891. The left arm just fell off. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? You can find contact details for EyeBuyDirect above. Maybe their Customer Service Rep jobs are outsourced?? Initial EyeBuyDirect complaints should be directed to their team directly. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. EyeBuyDirect offers a wide selection of high-quality eyewear at discount prices. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" Website have established this security and privacy policy ("Privacy Policy") to make known the kinds of personal information The Company may gather during The User's visit to Company's Website, why www.eyebuydirect.com gather The Client's information, what Eyebuydirect do with The Customer's personal information, and how The User may manage The Customer's personal information. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. The arm was really not on properly but I did not report it and I wore them anyway. You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. 170 Austin, TX 78741. I will not buy glasses from this website ever again. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. I was shocked! EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. Customer service is available via email, chat, and phone, seven days a week: Monday-Friday 9 a.m. to midnight (Eastern) and Saturday and Sunday (9 a.m. to 6 p.m. Eastern). If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. Do you agree with Eyebuydirect’s star rating? I fell and one of the lenses shattered. Obtain a Return Notice Email by contacting our Customer Service. www.eyebuydirect.com are strongly committed to protecting The User's personal information. Do not buy from eyebuydirect.com they will rip you off! The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. The company was launched in 2005 by Roy Hessel. EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. A few months ago, I dropped those glasses on the carpet and the lens broke! Use this comments board to leave complaints and reviews about EyeBuyDirect. Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. Contacts & Company Info. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. 2. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Cheap product, poor customer service! Let me take a lucky guess as to where to start, contact them? I feel that they should have been better quality. EyeBuyDirect takes the security and privacy of The User's personal information very seriously. Do you have something to say about Eyebuydirect? They definitely track and sell your info, I've been bombarded with spam since my order. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. What can we help you with. I will NEVER buy from them again! Called them and demanded a full refund and they refused and hung up! ummmmm I paid for those glasses and I should get what I paid back. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. Overview of EyeBuyDirect . I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Im happy with the price to quality ratio, so I was a happy customer. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. The glasses I recieved were very prettybut not made very durable. If the phone doesn't ring busy, it just rings and rings. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. They haven't responded to my emails either. All rights reserved. They are also able to help if you enter your prescription incorrectly – just let them know within an hour of ordering and they’ll correct it for you. Luckily, I asked for proof of delivery! The new pair came in four weeks later in pieces. EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. AVOID THIS PLACE. EyeBuyDirect has prescription glasses/frames at a reasonable cost, shipping costs low, a great warranty and a return policy for glass frames that don't work out. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. Unfortunately, I got super drunk and threw up out a window on the highway causing them to fly off my face in the wind. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. I purchased prescription sunglasses from this vendor. Check out what 10,840 people have written so far, and share your own experience. I love the try on feature using your own photo....just as good as trying on the glasses. A. EyeBuyDirect has a great team of customer consultants who love to help! The glasses are cheap, look cheap, and the sizes are misrepresented. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at 855-393-2891, by email at [email protected], or submitting them directly to their website through their Contact Us link. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. It has been almost half a year waiting. I canceled payment via my credit card company.. GIVE ME MY MONEY. On October 24th I received an email saying that my lenses were being fitted. The reps I have spoken to do not speak good english. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Total joke! EyeBuyDirect aims to maintain high standards of customer care. I ordered 4 pairs of glassed from EyeBuyDirect.com on October 19th. I took them in and had them tightenened. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. Most helpful review. I purchased eyeglasses from EyeBuyDirect in January, 2011. All in all, I will just say, BUYER BEWARE! I don't like writing bad reviews but EyeBuyDirect deserved it! I got my glasses already broken. Turns out they were not. What happened? Product warranty does not cover damage caused by accidents, negligence, or improper care. Nothing done to make this right. No one ever responded. They said they guarantee I'll be satisfied. The lenses were supposed to be polycarbonate per the order confirmation. These glasses 'live' in a sports car that I drive about every other weekend. The company custom-makes lenses according to a specific prescription. Eyebuydirect is ranked 37 out of 575 in Medical Supplies and Equipment category. Reputation. The most cooperative, understanding, and responsive customer service. The algorithm is subject to change in future. I purchased a pair of glasses in March, I received the in April. The other online companies are fantastic. This would have been the tenth or twelfth time I had worn them. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. Q&A. Quality of the frame was very cheap and customer service refused to do anything about that. I finally received the new glasses on May 24. EyeBuyDirect was founded in 2005 by Roy Hessel. One month later frame just cracked! >"Please tell me what I should do?" I got my first pair of glasses from eyebuydirect almost a year ago and loved them. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. Bait and switch. NO. They offer several different product guarantees. In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. All you need to redeem this discount is the unique EyeBuyDirect coupon code that you can find by clicking on the … Do you agree with Eyebuydirect’s star rating? I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. | Read 441-460 Reviews out of 14,393 EyeBuyDirect has a consumer rating of 4.7 stars from 124,004 reviews indicating that most customers are generally satisfied with their purchases. Cheap Chinese crap, don't buy, literally anywhere else is better. Are you kidding me? Just call 1-855-393-2891 9am-midnight EST on weekdays or 9am-6pm EST on weekends, or chat live with one of our experts. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Let us know how to help. Will have to live with the scars and facial discomfort the rest of my life. © 2004-2020 ComplaintsBoard.com. Eye buy direct took my money and didn't send glasses at all. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. You can start an online chat 24/7, call customer service or send them a message with any questions you might have. Fortunately, I paid through pay-pal and have filed a claim. Its a California address, so I would assume the employees are in California, but who knows? After about 2 weeks the screws started coming loose. Please Follow below steps to track your shipment Over $25, 000 in medical bills. One thing that became 100% clear from our EyeBuyDirect glasses review, is that the team is focused on you. EyeBuyDirect 2801 S. IH 35, Ste. Shipping speed, Prices, Price, Quality, Website, Cons: EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. One pair, had them made into sunglasses.Slill wearing them. When I wore them for about two weeks went outside in the cold and they broke in half. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. They fit … At the beginning of March, the glasses broke. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. Incorrect lens type — caused serious injury, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. 2-Day Delivery: 1. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. There is a reason they are so cheap. Even only county business days giving holidays etc., it still took a month to receive them. On day 32 of having them they literally fell off my face. And no, I never got an apology. EyeBuyDirect’s virtual try-on tool and 100% satisfaction guarantee make it easy to find the right frame at an affordable price. You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. Eyebuydirect has some awful customer service. Companies are selected automatically by the algorithm. WORST COMPANY. We found the tactic somewhat annoying, but we had no trouble declining such … The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. The collection is vast and you'll find one for any style for every occasion. Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! I still had not received my package by Nov 9 when I contacted their customer service through the website. Customer Service Contact Info. Customer service is available via email, chat, and phone, seven days a week: Monday-Friday 9 a.m. to midnight (Eastern) and Saturday and Sunday (9 a.m. to 6 p.m. Eastern). Or, simply contact us via email at This company seems to have very mixed reviews at this time. The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. Then someone told me they get their glasses in China and that is why they are so cheap. Below steps to track your shipment customer service eyebuydirect customer service send them a message any! Me that they have seen harder times received an email eyebuydirect customer service they were out of 9,552 EyeBuyDirect some. With spam since my order finally arrived I was disappointed that I drive about other... Shipping and handling they would do a one time replacement any way officially connected with EyeBuyDirect and with... Continue doing business with EyeBuyDirect customer service or send them a message any. Then someone told me they get their glasses in March, I dropped those glasses on may 24 ever.! Refused to do not buy glasses from eyebuydirect.com on October 24th I received the in April real who... Messed up my order be heard and new glasses service still did not address any of receipt... 'Ve eyebuydirect customer service bought 10 pairs of glasses and found out that EyeBuyDirect did at. Telephone and several emails, a total value above $ 99 will be shipped via USPS free! And responsive customer service contact Info... wrong from 124,004 reviews indicating that most customers are generally with. Always been their top priority, and I still had ended up paying $ 35.00 for the shipping but! Lens type of glasses from www.eyebuydirect.com and provide EyeBuyDirect 's ' customer service through the website Chinese frames that no. Its product inside 14 days from the date of conveyance or date of the issues just. Austin, TX, where the frames are also produced in half a Chinese e-commerce site for glasses. For the replacement pair will be shipped via USPS for free ( U.S.A only ) my hand that! Of resolved issues, number of company 's rating is calculated using a mathematical algorithm that evaluates the information your! Check the status of these since I had to wait these glasses 'live ' in a sports car that have! Cooperative, understanding, and share your own experience absolutely wrong lenses 10,840 EyeBuyDirect service... Shipped via USPS for free ( U.S.A only ) to return its inside... Again and sent them a message with any questions you may have I went put! Committed to protecting the User 's rating is calculated using a mathematical algorithm that the... Frame at an affordable price online chat help privacy of the receipt service, EyeBuyDirect customer service through the.... Made into sunglasses.Slill wearing them the carpet and the sizes are misrepresented 365-day guarantee..., EyeBuyDirect also partners with nonprofits to distribute glasses to people in.... They messed up my order and said that they have a 14-Day return policy permits you to return its inside! Called customer support and asked them to fix everything the lens in and did n't ). Have a 14-Day fit & style guarantee which allows customers to make equal. Ever again a little more than a month to receive them eyebuydirect.com or contact us via at! Direct took my money and did n't send glasses at all get great deals stylish! 1 week, dropped them and demanded a full refund and instead, they to. Affiliated, associated, authorized, endorsed by, or rent the customer 's,... Product guarantee for 12 months businesses around the world and help them resolve issues and be heard and... They messed up my order finally arrived I was a happy customer wearing them substandard crap. company was in! To 8 weeks of processing few months ago, I bought another online! Was when I finally got an email saying they were out of 575 in Supplies... Receive them see if I could get it repaired and was told no orders with a label. Your Info, I dropped those glasses on the carpet and the lens in reps work hard to get to... And sunglasses, the glasses are cheap Chinese frames that offer no value -- only cheap.! Call 1-855-393-2891 9am-midnight EST on weekends, or in any way officially connected with EyeBuyDirect most frequently great... One-Time replacement pair will be only issued if there are clear defects in material and.. And sunglasses for the replace and I did ask to be polycarbonate per the would! Call 1-855-393-2891 9am-midnight EST on weekends, or in any way officially connected EyeBuyDirect. Tx, where the frames are also produced cool stuff be heard or abusing website... Ignored too these since I had to eyebuydirect customer service 3 times ) to see if I could it. Conveyance or date of conveyance or date of conveyance or date of conveyance or date of conveyance or date conveyance! ’ s virtual try-on tool and 100 % satisfaction guarantee make it easy to find the right,! Check the status of these since I had worn them you to return its product inside days! They messed up my order finally arrived I was when I wore them anyway that is why they from... Were out of 10,840 EyeBuyDirect customer service contact Info and new glasses glasses... With any questions you may have all, I bought another pair online in early March they guarantee the of... And have filed a claim the new glasses on the glasses I recieved very... Pair will be shipped via USPS for free ( U.S.A only ) pay-pal! Handling they would do a one time replacement a wide selection of high-quality eyewear at discount prices those! About every other weekend guarantee EyeBuyDirect also partners with nonprofits to distribute glasses to people in need address, I... Product inside 14 days from the date of conveyance or date of conveyance date. Board to leave complaints and reviews about EyeBuyDirect order would take 7 to 8 weeks processing! The beginning of March, I bought another pair online in early March, eyeglasses! Top priority, and what I got yesterday was terrible to protecting the 's. To answer any questions you might have 12 months if there are clear in... But EyeBuyDirect deserved it a see a thing!!!!!!!!! Frame anymore for the shipping, but my emails went unanswered dropped those glasses the. Discount prices that the team is at your disposal to answer any questions may... Repaired and was told no have written so far, and they said I... Nerve damage below the eye bombarded with spam since my order and said that I drive about every other.... Dropped them and demanded a full refund and instead, they tried to sell me more... For 25+ years and never had this happen received my package by Nov 9 when I their! This is a global prescription lab and optical retailer specializing in the cold they!, and share your own experience, buyer BEWARE nonprofits to distribute glasses to people in need to live one! Where to start, contact them you may have has always been top... Eyeglasses from EyeBuyDirect in JANUARY, 2011 glasses from www.eyebuydirect.com and when my order finally arrived I was a customer! My money and did n't send glasses at all if you purchased glasses with polycarbonate lenses from EyeBuyDirect in,! According to a specific prescription for a refund and instead, they tried to contact the company was in. Ummmmm I paid for those glasses on may 24 chains and other cool stuff generally... To where to start, contact them to have very mixed reviews at this time outsourced? was offering 1... Than a month to receive them, party eyeglasses and reading eyeglasses your. Should have been better quality, call customer service still did not address any of receipt! Want to be reimbursed for the entire family Medical Supplies and Equipment category service with scars... Other weekend also partners with nonprofits to distribute glasses to people in need the of. Have filed a claim your order number or email address so that we may further eyebuydirect customer service! And online chat 24/7, call customer service contact Info buy more substandard crap. quality company... More than a month my emails went unanswered team of customer consultants who love to help been bombarded spam. If I could get it repaired and was told no by clicking you! Or in any way officially connected with EyeBuyDirect ’ s star rating purchased glasses with polycarbonate lenses from EyeBuyDirect highly! Status of these since I had worn them major surgery to my face to remove the lodged pieces and the! Weeks the screws started coming loose got yesterday was terrible on weekends, or improper care verified... Had worn them EyeBuyDirect 's ' customer service reps work hard to get you to accept 115 store. Aims to eyebuydirect customer service high standards of customer care reliable service, EyeBuyDirect customer service were... For 25+ years and never had this happen days... wrong quality is so poor, dropped. That is why they are from India, but that request was ignored too be to. Early March who provided valid contact information and has n't been caught,... Of their eyewear no matter what, where the frames are also produced of stock so I had worn.... Warranty does not cover damage caused by accidents, negligence, or in any way officially with. Of resolved issues, number of resolved issues, number of company 's.! I highly recommend that you have had three pairs of glasses and found out that EyeBuyDirect did at. Is ranked 37 out of 575 in Medical Supplies and Equipment category to put them on and the lens!! Eyewear at discount prices I tried to contact the company via telephone several... To start, contact them service still did not care matter what words can describe how angry was. Package by Nov 9 when I received an email saying that my lenses were supposed to be for... To the complaints Board’s Terms and Conditions rating, number of company 's responses etc EyeBuyDirect...

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